Shipping & Returns
Saint Simone Jewelry creates many of our items as made to order and are handmade in New York, New York. We use 100% recycled gold, and ethically-sourced stones from around the world. With each piece being made to order with extraordinary care and detail, please allow up to 4-6 weeks (excluding holidays) for production.
Items that are noted as ready to ship will be shipped within three business days.
Please email orders@saintsimone.com if you have any urgent shipping requests, and be sure to choose the appropriate delivery option. We will do our best to meet any urgent requests on a case by case basis and will communicate our abilities in the response to your emailed request.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.
We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
We ship our items with FedEx, USPS Priority and UPS. When your order is ready to ship, you will receive an automated email including your tracking number.
We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry.
We aim to make our products available globally, but unfortunately there are some countries that we are prohibited by law to ship fine jewelry to.
We can ship everywhere except for the following countries:
Turkmenistan, Republic Of - TM
If your country is not on the above list and you’re still having trouble placing your order, please contact us at info@saintsimone.com
For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.
If you are having trouble placing your order or want to know the time frame for delivery please email info@saintsimone.com and we will do everything we can to help you.
Sales tax is subject to change and will be populated at checkout if applicable to the location of the shipping address, corresponding to applicable sales tax laws.
The satisfaction of our customers is of the utmost importance to us. If you need your order by a specific date please email sales@saintsimone.com and we will try our best to accommodate your request to the best of our ability, however we cannot guarantee an expedited speed.
When your order is ready to ship, you will receive an automated email including your tracking number. For insurance purposes, all orders above $500 require signature upon delivery, no exceptions.
We always require an adult signature upon delivery for secure shipment as we are sending items of high value that should never be left unattended at your door. If you or any other adult cannot be present to sign, another delivery will be attempted the next day. If you call or talk to your local office, they can reroute to another address or hold it at their office for you to pick up at your convenience.
Returns & Modifications
Saint Simone Jewelry and any related legal entities are not responsible for items damaged or lost in transit.
Saint Simone now accepts items for returns on all items within three days of customers receiving their shipment. Items must be in the same condition, unworn and in the same packaging to receive a refund.
Please email orders@saintsimone.com for a return authorization within 24 hours from receiving your order to initiate a return. Customers will receive a refund less the return shipping flat rate. Saint Simone no longer charges a restocking fee.
Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
If may cancel an order within 24 hours of placing an order. Once items have shipped, a return request must be initiated.
We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, trends and other contingencies. Offers cannot be combined or used retroactively.
Saint Simone launched with the idea of creating community and relied on friends and family to spread our zen. During the initial launch period, a scaled discount was made available during the launch period. Offer codes may be used during the effective dates at varying discounts. Upon the termination of the offer code, we are not able to make retroactive exceptions to use the offer codes, which can not be used in combination with other offers such as UCG gift cards. Note that amounts and expiry dates for all offers and gift cards cannot be amended.
We do offer custom lengths for an additional fee. Please contact us at sales@saintsimone for a custom quote. Please be aware that all custom orders are non-refundable and cannot be canceled after 24 hours of placing your order.
SIZING
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. Please refer to our size guide in the product description.
We offer extensions that you can purchase separate from your item that attaches to all of our jewelry. Your local jeweler may be able to provide this service to you, which would be the quickest and best option.
We do offer extensions and we would be happy to send you a custom invoice that includes the extra chain plus return shipping costs.
Please keep in mind it can take 2-3 weeks once we receive your modified order.
Please email info@saintsimone to obtain the return address and note that it’s a request for resizing.
Email your tracking number as soon as you ship, so we can alert our production department of its pending arrival.
Quality
Our solid gold jewelry only requires periodic cleaning, once every 2-3 weeks, and will not tarnish or corrode. Avoid exposing gold jewelry to bleach, which will quickly cause gold to discolor and possibly damage. Rare chemical reactions can occur with lotions, oil, perfume, etc.
Emeralds and Opals especially should be treated with extra special care.
ALL of our pieces are made from 14k &18k recycled gold.
Our diamonds come from India, and are near colorless (G) and VS1 in clarity.